You may report any problems you have regarding the use of our website and games by contacting us via email: complaints@opap.gr or by phone: 18280*. Alternatively, you can fill in the online complaint form found here.

If you choose to send us an email, it should include the following details:

1. User ID
2. Username
3. Personal information, such as:

• Name
• Surname
• Father’s Name
• Date of birth
• Address
• Email
• Phone Number

4. Relevant information:

• Type of complaint (e.g. technical problem, etc.)
• The date you faced the problem
• Your request (refund, etc.)

If the information is inadequate, OPAP S.A. has the right to reject the complaint.

We collect and deal with the comments the soonest possible. If the complaint hasn’t been resolved within 14 days, you will be informed about the date you will receive an answer.

You can be informed about the status of your complaint by contacting our Customer Care Team at 18280* and providing all the necessary personal information. 

Note: We collect all information regarding complaints (even the ones which have been rejected) for 10 years and send them, upon request, to the Hellenic Gaming Commission (HGC).